Frustrated! Angry! Bemused! and its all down to the NHS which no doubt stands for ‘Not Helpful for Sanity!’ The debacle continues:
Up until 10 days before L was due to start her new job, she still hadn’t heard any details about which hospital she’d be working in, who she should report to, what her contract would be or any of the things one should expect before entering new employment.
Naturally a little perturbed, bordering on concern, L phoned the lady she’d had most recent contact with. After explaining the situation and expressing her worries, the voice on the other end stated, with indifference, that she was no longer dealing with L’s details and didn’t know who was. After a little coaxing, she suggested L contact hospital X (no names just the hospital)!
When L finally managed to track down the HR person in charge of her new post she was greeted with “THANK GOD you’ve called! We’ve been waiting for you to ring us because don’t seem to have any of your contact details. All I have here is your last name and the department you’ll be working for!” Followed by “we still can’t confirm your appointment until we’ve had your references” and “no cause for alarm”!
Can I just remind you that this was 10 days before L was due to start. What happened to all those copies of CV’s, reference letters, online references (through the now non-existent online application service) and details she provided for her interview in MAY? Obviously the Not Helpful for Sanity paperwork Pixies had multiplied and were now wreaking havoc with applications! These being the same Not Helpful for Sanity Pixies that stole L’s paperwork three times last year, preventing the Not Helpful for Sanity financial staff from paying L the correct wage for 10 months! I digress…
Wednesday: on the first day of her new job, L knows which hospital she’ll be working at but hasn’t had any details regarding induction or who to report to. Making an educated guess she arrives at her allocated department only to discovers that the induction is being held at a rugby club several miles from the hospital. Undeterred, she rocks up at the club (late) to be greeted by flustered staff who don’t seem to have her name, staff badge nor, for all accounts and purposes, evidence that she exists!
Those cheeky Pixies!
After an excruciatingly tedious afternoon of health and safety talks and ‘in-case-of-fire’ instruction, she still was no clearer as to her rota, her pay, her contract, holiday allowance etcetera etcetera. She also becomes a little uneasy after a hearing several other examples of the Not Helpful for Sanity’s expertise in disorganisation. A the Trust employed 6 new doctors – Two didn’t have up-to-date working visas therefore, four people will now be covering the work of 6. Worse still, one poor girl turned up for the induction only to find that the clinic she was contracted to work for had closed but no-one had bothered to let her know. Several people were still being interviewed 2weeks before their job started (I feel sorry for those with children). L still hasn’t seen a rota or contract…
Thursday: second half of induction, still no contractual information. A rota is apparently being ‘drawn up’. It’s becoming clear that the Not Helpful for Sanity Pixies have tied up the entire HR department, kept them in a dark room with no access to a calendar, paperwork or a computer for the last two months.
Friday: First tentative steps into the department – L is developing a nervous tick and after encountering several severe traffic jams on her journey to and from the hospital (3hours travel a day), she has a slighty maniacal look about her.
4pm Friday Afternoon: Still hot from the printer, L receives her rota. She must now cancel all arrangements for the weekend as she will be on call from 8am Saturday morning! I feel the anger welling up and another grey hair spring from my scalp so I can only imagine how L must be feeling. More bad news, she needs to start at 7:30am at least one day a week over the next four months meaning a 5am start to ensure a timely arrival.
Monday am: Phone call from L….”they want me to start at 7:30am every day…” pause “WHAAAAAAAAT!” L’s new consultant is apparently unsympathetic to anyone’s travel issues. On the spur of the moment he decided to change the rota.
Unsurprisingly I am feeling disgruntled. I have seen L (awake) a total of 15minutes since Saturday. She will not be home tonight deciding it was easier to stay in a hotel near the hospital instead of attempting a 5am start. With our house on the market and the aim to move to a bigger house before Xmas, I’m glad we’ve made the decision to stay in and around Beeston. For the next year (minimum) I will be on my own quite a bit and the idea of being alone, in a new house somewhere in the countryside, miles from friends and everything familiar is not all together appealing. We wait with baited breath for news that the two non-visa doctors are re-employed and the rota becomes less intense…. We could be waiting sometime.